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QUB/1545/16 Provision of Hardware Maintenance and Support Services.

Contract award notice


Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Queen's University Belfast
University Road
Contact point(s): Pamela Rodgers
For the attention of: Pamela Rodgers
BT7 1NN Belfast
United Kingdom
Telephone: +44 2890973026
Fax: +44 2890971390

Internet address(es):

Address of the buyer profile:

I.2)Type of the contracting authority
Ministry or any other national or federal authority, including their regional or local sub-divisions
I.3)Main activity
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1.1)Title attributed to the contract
QUB/1545/16 Provision of Hardware Maintenance and Support Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Service category No 1: Maintenance and repair services

NUTS code UKN0

II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
QUB Information Services Personnel will be the first line support to their Internal Customers for maintenance/support, this Contract is to support QUB Information Services Personnel to continue fulfilling this service to a high quality and within a timely manner.
The Contractor will provide a range of Services and maintenance support that will include but is not limited to the following:
- Hardware repair for a defined list of HP hardware devices managed by Information Services.
- On request and with reasonable endeavours basis, there may be the occasional inclusion of non-HP hardware devices.
- Maintenance and support of our core SAN based on the current Cisco hardware.
- Full account/Service management, covering as a minimum, scheduled review meetings, status reviews of performance and proposed proactive maintenance plans etc.
- SLA will be based on a variety of measures e.g. SBD, NBD, 4 hour response-4 hour fix etc.
- Several Equipment items will be covered by 24 hour proactive support and include assistance in planning and implementing firmware/software upgrades.
- Scheduling firmware updates etc. as required.
II.1.5)Common procurement vocabulary (CPV)

50312100, 50323100, 50323200, 50312110, 50323000

II.1.6)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 1 000 000 GBP
Excluding VAT

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Price. Weighting 70
2. Award. Weighting 30
IV.2.2)Information about electronic auction
An electronic auction has been used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
IV.3.2)Previous publication(s) concerning the same contract

Section V: Award of contract

V.1)Date of contract award decision:
V.2)Information about offers
Number of offers received: 3
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken

Hewlett-Packard Limited
Rushmere House, 46 Cadogan Park
BT9 6HH Belfast
United Kingdom
Telephone: +44 2890381381
Internet address:

V.4)Information on value of contract
Initial estimated total value of the contract:
Value: 1 000 000 GBP
Excluding VAT
V.5)Information about subcontracting
The contract is likely to be sub-contracted: no

Section VI: Complementary information

VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures
VI.3.2)Lodging of appeals
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice: