By browsing our site you agree to our use of cookies. You will only see this message once. Find out more
We regret to inform you that we have ceased publication of current announcements. domain is for sale. Please contact us.

The purpose of this contract is to appoint a service based provider of a High Volume Call Answering (HVCA) managed service.

Contract award notice - utilities

Results of the procurement procedure


Directive 2014/25/EU

Section I: Contracting entity

I.1)Name and addresses
NI Water
Westland House
BT14 6TE
United Kingdom
Contact person:
NUTS code: UK

Internet address(es):

Main address:

Address of the buyer profile:

I.2)Joint procurement
I.6)Main activity

Section II: Object

II.1)Scope of the procurement

C841 - High Volume Call Answering Solution for NI Water.

II.1.2)Main CPV code
II.1.3)Type of contract
II.1.4)Short description:

The purpose of this contract is to appoint a service based provider of a High Volume Call Answering (HVCA) managed service.

II.1.6)Information about lots
This contract is divided into lots: no
II.1.7)Total value of the procurement (excluding VAT)
Value excluding VAT: 328 000.00 GBP
II.2.2)Additional CPV code(s)
II.2.3)Place of performance
NUTS code: UK
NUTS code: UKN
NUTS code: UKN0
II.2.4)Description of the procurement:

The purpose of this contract is to appoint a service based provider of a High Volume Call Answering (HVCA) managed service.

II.2.5)Award criteria
Quality criterion - Name: Award / Weighting: 30
Cost criterion - Name: Cost / Weighting: 30
II.2.11)Information about options
Options: no
II.2.13)Information about European Union funds
The procurement is related to a project and/or programme financed by European Union funds: no
II.2.14)Additional information

Section IV: Procedure

IV.1.1)Type of procedure
Open procedure
IV.1.3)Information about a framework agreement or a dynamic purchasing system
IV.1.6)Information about electronic auction
IV.1.8)Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: no
IV.2)Administrative information
IV.2.1)Previous publication concerning this procedure
Notice number in the OJ S: 2016/S 090-162221
IV.2.8)Information about termination of dynamic purchasing system
IV.2.9)Information about termination of call for competition in the form of a periodic indicative notice

Section V: Award of contract

Contract No: 1
Lot No: 1


A contract/lot is awarded: yes
V.2)Award of contract
V.2.1)Date of conclusion of the contract:
V.2.2)Information about tenders
Number of tenders received: 2
The contract has been awarded to a group of economic operators: no
V.2.3)Name and address of the contractor
Intercall Conferencing Services Limited
Unit 1 and 2 Sawmills End
United Kingdom
NUTS code: UK

Internet address:

The contractor is an SME: no
V.2.4)Information on value of the contract/lot (excluding VAT) (Agree to publish? yes)
Initial estimated total value of the contract/lot: 2 000 000.00 GBP
Total value of the contract/lot: 328 000.00 GBP
V.2.5)Information about subcontracting
V.2.6)Price paid for bargain purchases

Section VI: Complementary information

VI.3)Additional information:
VI.4)Procedures for review
VI.4.1)Review body
NI Water
United Kingdom
VI.4.2)Body responsible for mediation procedures
VI.4.3)Review procedure
VI.4.4)Service from which information about the review procedure may be obtained
VI.5)Date of dispatch of this notice: